◆ Corrections & updates
Corrections & updates
Any review site will get something wrong eventually. Casino terms change, payment limits shift and support policies get rewritten, sometimes without notice. We think readers in Australia deserve to see how Shorelinesau handles those moments rather than being asked to assume we never slip. This page explains what we treat as a correction, how you can report one, and what our editors do once a report arrives.
What counts as a correction
A correction is any change that fixes information a reader could rely on when choosing a casino: a wrong wagering requirement, an outdated withdrawal limit, a missing fee, an incorrect licence or ownership detail, or a claim about games or support that no longer holds. A cosmetic edit covers typos, clearer wording, layout tweaks and screenshots that do not change the meaning. Only corrections are logged and noted.
- A review states the wrong wagering requirement for a welcome bonus, or misses that the requirement applies to both deposit and bonus.
- A withdrawal limit, processing time or fee is listed as it was before the casino changed its cashier rules.
- A payment method popular in Australia, such as PayID or a specific e-wallet, is described as available when it has been removed.
- The licensing authority, operating company or responsible gambling tools are attributed incorrectly or described as broader than they really are.
How to report an error
- The link to the exact page and the brand name, so the editor knows which review to open.
- The sentence or figure you believe is wrong, quoted as it appears on our page.
- What you believe the correct information is and where you found it, ideally the casino's own terms, bonus page or cashier.
- A screenshot or the date you saw the information, because casino terms can change and timing helps us confirm the facts.
editor@shorelinesau.com · Contact us
What happens next
- An editor logs the report and checks the claim against the casino's current published terms and our own test notes.
- If the details cannot be confirmed from public sources, we retest the relevant part, such as the cashier, bonus activation or support chat.
- Once confirmed, the responsible editor rewrites the affected section and checks other pages that repeat the same information.
- We reply to the person who reported it, explaining what changed or why the original wording was kept.
How reviews get updated
When a correction is confirmed, the editor responsible for the review rewrites the affected section, checks related tables and comparison pages for the same error, and updates the last-reviewed date. A short correction note at the end of the page says what changed and when. If the error affected how a brand ranked among the 9 we compare, the ranking is reassessed using the same methodology, not adjusted by hand.
Frequently Asked Questions
How do I report an error on a review?+
Email editor@shorelinesau.com with the page link, the sentence you believe is wrong, and what you think is correct. A screenshot of the casino's current terms or cashier page helps a great deal. You do not need an account or any special format; a plain message with those details is enough for an editor to start checking.
Can a casino pay to have a review changed?+
No. Operators, including partner brands, can point out factual errors through the same address as readers, and we check those claims against the casino's own published terms. They cannot buy changes to scores, rankings or wording. If a partner disputes a negative finding that our testing supports, the finding stays on the page.
What if you decide my report is not an error?+
We reply to explain why, usually by pointing to the source we relied on, such as the casino's current terms or our own test notes. Sometimes a report turns out to describe a regional difference or an offer that applies only to certain accounts. In those cases we may still clarify the wording so other Australian readers are not confused.